General

Notification

• Christmas Returns Policy
• Important information about our stores in the US and Canada

My Account

• How do I sign in?​
• What if I've forgotten my password?
• How can I change my personal details?
• How do I close my account?

Placing an Order

• Has my order gone through?
• Can I change or cancel my order?

Delivery

• What are my delivery options?
• Will all my items be delivered together?
• How can I track my order?
• What happens if I miss my delivery?
• I have received an incorrect or faulty item in my order
• Do you deliver overseas?

Returns

• How do I return my online order?
• How do I return an item purchased from a FatFace store?
• Are there any items I can't return?
• How long do I have to return an item?
• I requested an exchange - why have you refunded me?
• Can I send my packaging back with a return?

Payments & Refunds

• What payment methods do you accept?
• What if my payment isn't accepted?
• Can I make a payment by PayPal?
• How do I redeem my FatFace gift card?
• How long will it take to receive a credit or refund for returned items?

Caring For Your Products

• Caring for your product

Promotions & Discounts

• How do I redeem a discount code?
• The items I bought recently have been reduced - can I get the sale price?

Other

• Size Guides
• How to apply to be forgotten
• How Will You Remove My Personal Information?
• Security
• Our company details
• Contact Us