We hope you love everything about your new FatFace items, but if they’re not quite right - not to worry.
You can return your unwanted items (full price or Sale) via the post within 28 days of receipt, unused and in their original condition.
Please allow 14 working days for your return to reach our UK Warehouse and your refund to be processed.
Via Post
We want to make your return as easy as possible, just use the returns note in your parcel and follow the steps below:
1) Please log onto https://wnreturns.com/fatface
2) Follow the stages in the portal to create your returns address label. You will need your Returns Reference (this can be found on your returns note inside your parcel) to complete this.
3) Tear off the completed returns note (on the right) and place it inside the parcel with the item/s you are returning
4) Attach the returns address label that you will print off via the portal to the outside of the parcel, making sure that the original label is not visible any more.
5) Take the parcel to your closest post office. Your return will be FREE of charge!
6) Your return reference number (on the right) is your proof of postage. Please make a note of this and keep it safe until you receive confirmation you have been credited.
Please allow 14 working days for your return to reach our UK Warehouse and your refund to be processed.