How do I return my online order?

Via our Evri Courier Collection Service

Collections from home are available Monday to Saturday, and can be booked up to 7 days in advance.

A £2.50 returns charge* will be applied for each collection/return, regardless of the number of items you return.

To arrange a collection please follow these simple steps:

1. Login into ‘My Account’ and select “Arrange a return”.
2. Place all items into one parcel bag with the despatch notes inside of your parcel.
3. Attach one returns label to the outside of the parcel (regardless of the items coming back).
4. Have your parcel ready to hand over to the courier on the day of collection.

Alternatively you can click here and follow the step by step instructions on how to return.

For even more convenience you can download the Evri App from either the App Store or Google Play Store.

To your local ParcelShop

With over 8,500 locations and open 7 days a week, Evri ParcelShop offers an eco-friendly way to get your parcels back to us.

A £2.50 returns charge* will be applied for each collection/return, regardless of the number of items you return.

To return to a ParcelShop please follow these simple steps:

1. Place all items into one parcel bag with the despatch notes inside of your parcel.
2. Attach one returns label to the outside of the parcel (regardless of the items coming back).
3. Take your items to the nearest ParcelShop, follow the instructions on the Evri self service terminal, and then hand your parcel to the shop assistant

Please keep hold of your tracking receipt. We’ll email to confirm the collection and let you know when we’ve credited/refunded your items.

For further information on Evri Parcelshops click here.

To request a returns label click here or print a returns label in store by following the instructions on the terminal at your ParcelShop.

For even more convenience you can download the Evri App from either the App Store or Google Play Store.

To your local Evri Locker

With over 1,500 locations and available 24/7, Evri Lockers offer an eco-friendly way to get your parcels back to us.

A £2.50 returns charge* will be applied for each collection/return, regardless of the number of items you return.

To return to an Evri Locker please follow these simple steps:

1. Place all items into one parcel bag with the despatch notes inside of your parcel.
2. Attach one returns label to the outside of the parcel (regardless of the items coming back).
3. Take your items to the nearest Evri locker, scan the returns label to open the locker and place your parcel inside, closing the door securely

Please keep hold of your tracking receipt. We’ll email to confirm the collection and let you know when we’ve credited/refunded your items.

For further information on Evri Lockers click here.

To arrange your return click here

For even more convenience you can download the Evri App from either the App Store or Google Play Store.