If your gift card was purchased before 10th September 2024 please contact our customer experience team on +44 333 777 8052** who will be happy to help you. If your gift card was purchased after 10th September 2024 then please head to one of our stores to redeem. Click here to find your local FatFace store. **For call charges contact your service provider.
Gift Cards may be redeemed in stand-alone FatFace stores in the ROI as full or part payment on your purchase. We’re really sorry – Gift Cards cannot be used for online purchases.
If your order exceeds the value of the Gift Card, you can pay the remaining balance using a credit or debit card, or cash if purchasing in-store.
Gift Cards cannot be exchanged for cash.
Your Gift Card is valid for 5 years after your last transaction (which includes balance enquiries). After this, your Gift Card will expire and the remaining amount will be deducted.
We’re really sorry – Gift Card transactions can only be made in GBP or EUR.
Treat your Gift Card like cash. If it gets lost, stolen, or damaged, we are unfortunately unable to replace it.