We hope you love everything about your new FatFace items, but if they're not quite right - not to worry.
You can return your unwanted items within 28 days of receipt for full price items or 15 days for Sale items, unused and in their original condition.
FREE to our stores*
Take your item to any FatFace or Next store in Ireland with your delivery note. Any returns made through a store will be refunded back to the same delivery method of payment used for the order.
*We cannot accept any returns through our Airport stores. Gift Cards and Vouchers cannot be returned or exchanged for Cash.
Via Post
We want to make your return as easy as possible, just use the returns note in your parcel and follow the steps below:
- Select the reason code for the item(s) you are returning.
- Tear off the completed returns note and place inside the parcel with the item(s) you are returning (this is really important as we can't action a refund without it).
- Peel off the returns address label and stick it to the outside of the parcel, making sure that the original label is no longer visible.
- Return your parcel using your preferred method.
- Please be aware that we currently do not offer a free returns service. Returns by post will need to have the postage charge covered by the sender.
Please return to:
Unit 11
West End Retail Park
Blanchardstown
Dublin 15
Ireland
We advise all customers to retain their proof of postage until your refund is received. Refunds will be processed within 14 days of you posting your items back to us and we will send you an email to confirm it has all gone through.
Don't worry if you haven't got your dispatch note to include in your return - just contact our customer experience team and they will be happy to help.